Refund & Exchange Policy
We believe to give you a great customer experience every time you shop with us, but considering the fact that same product cannot be used by other customers upon return due to hygiene factors, we don’t accept exchange or return of the products once sold or delivered.
Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to following terms:
- If Wrong Size/Flavor/Colour/Brand/Model delivered or damaged in transit, the order will be replaced free of cost.
- Return/ replacement if received in damaged condition will be done only when the same has been reported to customer service within 24 hours of receiving along with the images of the damaged product, subject to inspection and checking by AVANCE PHYTOTHERAPIES India Team.
- Damages due to neglect, improper usage or application will not be covered under our Returns/Exchange Policy.
- If QC fails, then same product will be shipped back to the customer and Refund will not be done.
- Once your exchange request has been placed with customer care team, it usually takes about 3 business days to have the product picked from your place and another 7 days to initiate exchange / refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 7 working days.
- Once the exchange the product is accepted, AVANCE PHYTOTHERAPIES India will issue AVANCE PHYTOTHERAPIES India’s Credit Notes. AVANCE PHYTOTHERAPIES Credit Notes can be utilized on a future purchase on the website.
- Scanned copy of courier slip needs to be emailed to us within 7 business days of opening the return request.
- In case of exchange of the product, you can return the product hassle free into our address at:
AVANCE PHYTOTHERAPIES PVT LTD.
33, The Chambers Building,
Opp Gurudwara, S. G. Highway Road
Near The Grand Bhagwati
Ahmedabad 380 054
- However, do give us a call on: 079-40086050, 079-48902303and we can help you with the steps to follow in case of Exchange:
- Place your item in its original packaging mentioning your Name, Order no. and Mobile Number, on the top of the box, and insert the original invoice.
- The final price of exchanged products should be equal to or more than the price of returned items.
- Exchanged product is dispatched as soon as the returned item/s has passed product inspection.
- In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
- You can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items.
*SOME SPECIAL RULES FOR PROMOTIONAL OFFERS MAY OVERRIDE AVANCE PHYTOTHERAPIES PERSONAL CARE, EXCHANGE/ RETURNS POLICY